We have a 30-day return policy, which means you have 30 days days of receiving It from the delivery date shown on the tracking number. If it is after the 30 days, you cannot return the paddle.
The paddle must be in UNUSED condition. This means the paddle cannot be used in play, the grip seal must be intact & If there are scuffs on the paddle, we will return it back to you voiding the return process. You are, however, allowed to remove any plastic covering to try the paddle in a game or two to see if it matches your playstyle.
If the paddle has been used and it doesn't fit your style of play, you may return the paddle for a restocking fee of $30.
To be eligible for a return, your item must not show signs of visible wear & tear or carry scuffs & marks - this essentially means that the item must be in a resellable condition. You’ll also need the receipt or proof of purchase.
Customers are liable for any shipping costs for returns or exchanges. Shipping charges are non-refundable and any paddles deemed to be unacceptable by our QC team will not be eligible for return.
To start a return, you can contact us at office@grippaddles.com.